FAQ + Policy
Frequently Asked Questions
How long does shipping take?
Processing takes 3–5 business days. Once shipped, U.S. orders typically arrive within 2–4 business days via USPS or UPS.
Do you offer local pickup?
Yes — Atlanta-based customers can request local pickup. You’ll receive a confirmation email once your order is ready.
Are your wigs glueless?
Our Signature HD Wigs are beginner-friendly and can be worn glueless or with adhesive for a longer hold.
What lace types do you offer?
All wigs use premium HD lace for the most natural look.
Do you offer custom orders?
Yes! Custom orders require a 7–14 day processing period. Email us at support@allstrandshair.com with your request.
📦 Shipping Policy
• Processing time: 3–5 business days
• Delivery time: 2–4 business days (U.S.)
• Tracking numbers will be sent via email once shipped.
• All orders are shipped from our Atlanta location.
• International shipping is un available; at this time.
💰 Return & Exchange Policy
Due to the nature of our products and for sanitary reasons, all sales are final.
We do not accept returns or exchanges unless an item arrives defective or incorrect.
Please email support@allstrandshair.com within 3 days of receiving your order for review.
🧴 Wig + Bundle Care
• Co-wash before first wear for best results.
• Use sulfate-free shampoo & conditioner.
• Always apply heat protectant before styling.
• Store wigs and bundles in your ASH satin bag or bonnet to maintain quality.
🛍️ Order Policy
• Orders cannot be changed or cancelled after 24 hours.
• Pre-orders and custom wigs may take 7–14 business days.
• All prices are listed in USD.
📞 Contact & Support
For order updates or customer service: support@allstrandshair.com
For collaborations or business inquiries: support@allstrandshair.com
Please allow 24–48 hours for a response.
✨ Thank you for shopping with All Strands Hair — where every strand tells a story of confidence, beauty, and luxury. 💜